A TikTok user is alleging she was removed from a Delta flight after alerting airline staff to her shellfish allergy.
On Oct. 6, Ellie Brelis shared two videos to TikTok, claiming that she was “escorted off” her flight from Los Angeles to Boston that day after detailing her allergy to their airline.
Brelis revealed in her first 2-minute-long clip that she was “supposed to be on” a then-departing plane to see her doctor the next day regarding “really, really serious allergies.” As she revealed, she experienced a “mild” anaphylactic shock on a flight three days before. While trying to “make sure” it didn’t happen again, Brelis claimed she was “kicked off the plane for having an allergy.”
Representatives for Delta Air Lines did not immediately respond to PEOPLE’s request for comment on Sunday, Oct. 13.
In her initial TikTok upload, filmed while crying at the gate, Brelis told her followers that she “upgraded” her seat to “try to be safer,” but was allegedly removed from the flight that still had her checked baggage onboard.
Brelis said she takes the same steps each flight to alert crews of a shellfish allergy she has, per CBS News, which includes her allergy being documented with Delta. She also said she spoke with flight attendants about her EpiPens ahead of her recent planned departure to Boston.
“She brought out another flight attendant into it and all of a sudden, it just kind of became this really big commotion where they said they were concerned because they were cooking shellfish in first class and they couldn’t not serve it,” Brelis, who was not flying first class, said, per the outlet.
According to CBS News, she was then removed from the plane by a medical representative for the airline. “Just to be clear, I was literally on the plane and they escorted me off,” she said in a follow-up video. “I don’t know what I did.”
Delta advises passengers to notify the airline of allergies ahead of flights via its Accessibility Service Request form on its website or by calling its Accessibility Services team. “While we are unable to guarantee a peanut-free or allergen-free flight or prohibit other customers from carrying these products on board, we strive to make reasonable accommodations for your needs,” the airline’s website notes.
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Brelis revealed in her second video on the matter that Delta rebooked her for a red-eye flight around five hours later, and had to contact Medair, claiming that she’d have to “talk to a doctor” who would deem if she’s “fit to fly.” Per CBS News, the TikTok user eventually bought a seat on a JetBlue flight and was not refunded for the Delta trip.
“Somehow it kind of all just evolved really quickly to where there were so many different people involved. And I was really embarrassed and didn’t understand how it had gotten to be such a an ordeal because I’ve flown many, many times in my life and I’ve always done the exact same thing,” Brelis told The New York Post.
As Brelis told The Post, she is typically seated in the back section of a plane and those around her are advised not to eat shellfish.
“I understand. I always have a risk when I fly,” she told the outlet, “but flying is a part of life and I think we should all have the ability to do it, whether or not we can eat shellfish or peanuts.”
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